Shipping Information

Auckland: $10 / North Island (Outside Auckland) $15 / South Island $20 

An additional charge will be made for products over 10kg in gross weight, $15.00 per product.

Shipping

We strive to keep shipping cost as low as possible for our customer. Nevertheless, we are bound to Courier post calculators that determine the shipping cost for us. Should you have questions concerning your shipping cost, don’t hesitate to contact us.

Order Processing

We strive to process all orders within 1-2 business days of when they are placed. All orders are processed until 12:00 pm Monday – Friday. Orders placed after 12:00 pm will be processed the following business day. If placed after 12pm on a Friday, the order will be processed on the following Monday. In rare circumstances orders may take up to 3 working days to be processed (if we are facing huge delays or there are some circumstances out of our control). We do not process online orders on Weekends or Public Holidays.

Current Shipping Location

Currently our supply centre is the physical store located in Glen Eden – we will be packing and shipping directly from this location. Given the perishable nature of the goods, Organics Out West will only deliver to locations within Auckland.

Delivery

We use Aramex delivery services to deliver all goods that are not frozen, chilled or fresh, and the order will be delivered to you within 2 business days if within Auckland, and up to 7 days for anywhere else in New Zealand.

For frozen, chilled and fresh goods, we use Urgent Tonight delivery services to ensure that our goods are delivered fresh to our customers on the day they are processed, hence we only deliver these items in Auckland. The order will be delivered to you in the evening on the same day that it is processed within the store.

We have a flat delivery rate of $10.00 for any address within Auckland. This covers the cost of packaging, handling, cool packs (if required) and delivery cost provided by third-party courier companies.

Condition of Goods

Organics Out West will deliver perishable and frozen goods, however please note that we cannot guarantee the condition of frozen or perishable goods. The team at Organics Out West work hard during the packaging stage to protect perishables as well as possible, and provide ice-packs for the frozen goods. However, these items are ordered at the customer’s own risk. Please note that packages are not transported in refrigerated vehicles or chilled transporters, hence frozen goods may not remain frozen for a long time. Please keep this in mind when selecting highly perishable goods.

Pickup

We offer customers the opportunity to pick up their packaged order from the Organics Out West store in Glen Eden if they wish to do so. We charge $5.00 per order to cover the packaging and labour cost of this service. If you would like to pick up your order, please select pickup during the checkout process.

Questions

Please contact us by email at any point in your purchasing process, and we will be happy to assist you. E-mail: info@oow.co.nz

Returns

Please check our return policy for more information.